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General Info
Founded in 2004, Yelp connects people with great local businesses. This community caters to its clients in U.S., Canada, UK, Ireland, France, Germany, Austria and Amsterdam. Professionals at Yelp have written more than 14 million local reviews. Yelp is a local guide that carries information on everything right from boutiques and mechanics to restaurants and dentists. It connects locals within their communities and also improves their communities and features events, special offers and lists, among others.
Email
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Payment method
paypal
Location
140 NM Bldg
Neighborhoods
Financial District, Downtown San Francisco, Northeast San Francisco, Southeast San Francisco, South of Market
AKA

Knoll Inc

Yelp.com

Other Email

Category

Reviews

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GD
G D.

11/14/2019

Overall

I am a "Yelper," not a business and Yelp has started BLACKLISTING my negative reviews!! Two recent reviews, both 100% truthful, have been taken down right after posting them. What the hell gives?

CC
Cassie C.

10/25/2018

Overall
Expertise
Service

Now other websites are posting help on their page. Now we can post reviews about yelp thay are not true. How ironic!!

SB
Stuart james B.
Edited: 06/18/2018
Overall
Expertise
Service

.Let’s keep it short, to the point. A Yelp salesman offered me a $300 credit for trying their ad-clicks advertising. In April I got 89 clicks, and May I got 76 clicks. The cost to me was nearly a thousand dollars. And revenue to me? Zero. Nada. Paying customers? Zero. Nada. I gambled nearly a grand on Yelp and I lost 100%.
.Now to rub salt in the wound, I got no $300 credit. No receipts (other than my CC statement). No Yelp biz contract in my emails, no documentation, no credit.
.If you check the stats on Yelp media ads reviews, there are over 10,072 reviews not recommended. That means they are hidden unless you click on that link. Read just a few of them before you consider advertising with Yelp.

TW
Tommy W.

03/12/2018

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Expertise
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I honestly feel not only very bad. I feel as though this is : ( Abandonment ). Most : Recently , I am not able to see anything on : Yelp. I get red letters: ( Sorry you are not allowed to access this page. Then in blue words: All these contact pages. Shockingly : I noticed approximately twenty five or more negative reviews on : Yelp. Sadly some victims feel, that the companies actions, coincide with : Extortion. Calif. Penal Code: 518. Then keeping some customers in the dark. Commonly known as : ( Silence of a Entity , Based on Time Of Discovery : Calif. Gov. Code: 911.23 and 911.64. I cam across one of the : Rip Off Reports: # 1433621. Dated: March 10, 2018. The time: 07:15 P.M. With address of: 140 New Montgomery St. San Francisco. I was shocked at all the other write ups , I noticed. Some paying customers have pointed out, being charged for , Yelp to remove a negative review . Some paying victims claim , if customers give a positive review from Yelp. Yelp puts that positive review in the , filtered area. Isn't allowing this , to some extent: Hazing? A violation of: Calif. Gov. Code: 12900? Note: Isn't : ( Coercion a act against public policy? Or any act to produce : Fear. isn't this : Extortion ? Calif. Penal Code: 518. So to allow a negative review to be posted with out evidence , with the motive and intent to discredit a company is this : Slander or Liable? I honestly suggest that all those in charge of : Yelp , volunteer for three forms of admissible scientific evidence: ( 1.) No. lie. M.R.I. ( 2.) Calif. Evidence Code: 801.70. ( 3.) Calif. Evidence Code: Section: 795. ( 4.) While volunteering to be filmed : Verbally and in writing . To inquire about honesty. So , yes I am not only shocked. Very disappointed. Now , I can't see reviews of others. Can I trust , Yelp? after seeing so many negative reviews on: Rip Off Report. Approximately twenty five negative reviews. I hope its not true, that ; Yelp is taking , pay off' s to remove a review. How does any one know if : Yelp is typing negative reviews? Power Corrupts, and absolute power corrupts absolutely . Notice how are elected officials are turning a blind eye on , Yelp. Its believed : Yelp can black list customers ? How? The headquarters of : Yelp know some information about you're computer and area , WIFI. This is when they put up the words in red letters: Very sadly disappointed.

AB
Albert B.
Edited: 02/06/2017
Overall
Expertise
Service

Yelp is a deceptive business that needs to be shut down. Hopefully by google soon :)

Their sales rep called me to advertise my business with them and assured me that she could take a bad review I had down. God I wish I could have recorded that! it would be gold!!

Sadly yelp only lets the negative reviews stink up your business and hides your positive reviews..

OH LOOK yelp has only two star rating.

LT
Lillian T.
Edited: 02/06/2017
Overall
Expertise
Service

Poor reviews filter. I have had 5 legitimate 5 star reviews removed from my small business page and the one star fabricated story is still there.

Customer service, when reached, seem to be professional people, though even they themselves have trouble defending their own automated algorithm filter. I was told I would be assigned an account manager after signing up for advertising with them...but I don't! There is an 800 number one can call but no one assigned to me. This means lack of continuity and therefore more time wasted when trying to explain the same thing to different agents. And it simply feels less caring on their part when it's just an 800 number that I call.

I truly believe something legally should be done about fabricated reviews. Whether it's Yelp looking into the evidence or examining the objective evidence when it's provided to Yelp.

HS
Howard S.

08/16/2016

Overall
Expertise
Service

Yelp.com Is A Big Joke, A Fraud And Not To Be Trusted!

Back on Wednesday, March 30, 2016, the very Mean, Angry Mafia Group Of Employees that work for Yelp.com have obviously Nothing Better To Do, but Gang Up On ME for NO Legitimate Reason and they just Make Stuff Up as an excuse to Close My Account!

Trust Me, Nothing Illegal Was Done, Nor Committed!

Sadly, once again, the Only Excuse that they used is the one that I have in the attachments that they emailed me just the other day in which I had mentioned before in a previous paragraph.

This to ME is NOT a Legitimate Reason to get rid of ME and what I do NOT understand is the FACT that Why Would They Let Me Write At Least 300 Plus Reviews without Getting Rid Of ME Any Sooner?

Strange!

KC
Ken C.

08/08/2016

Overall
Expertise
Service

YELP HAS GOT TO BE THE SLEAZIEST COMPANY HERE ON PLANET EARTH

Yelp has got to be the sleaziest company ever . Yelp is constantly removing my negative reviews for bogus reasons. It appears that they are a very corrupt and immoral company. They have proven time and again that they absolutely have no standards, and that there is nothing that they will not stoop too, to protect these very corrupt companies.

Rather than having any integrity at all, or being honest, and allowing honest negative reviews online - they constantly remove them. Google does not engage in any of these manipulative or deceptive practices. My Google reviews always stay online. Yelp, on the other hand, constantly removes my reviews for no reason, or most of the other times, moves them to the back pages of the reviews.

Don't waste your time with Yelp. Use other websites that won't exploit you.

Yelp's behavior is absolutely despicable.

Yelp is the worst company ever.

SB
Stubby B.

01/25/2016

Overall

Yelp changes ratings made by real people with a computer program. This practice is dishonest at best

Details

Phone: (415) 837-2100

Address: 140 New Montgomery St, San Francisco, CA 94105

Website: https://www.yelp.com

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