GalleryView all (31)
Reviews
05/30/2013
We made a reservation for a trip to Santa Rosa for a family wedding. As it turned out our family was able to get us a better deal (from a friend) for another hotel in town. We canceled the reservation before the required 48 hrs. I printed a confirm with the cancelation number. The day after the planned arrival date I received a phone call to inform us they would be charging us for one night. Five days and four phone calls later I'm still trying to get it straightened out. Supposedly only one staff member is able to handle this and he isn't there everyday. When I questioned this, the staff member hung up on me. When I called back to confront him about his rudeness he said "I said good-bye first." That is a lie and even if it were true, everyone knows common polite customer service dictates you always make sure the customer is finished before hanging up, by saying something like "is there anything else I can help you with?" You don't hang up in the middle of a conversation. Also, even if I was angry and speaking to him inappropriately, which I wasn't, all customer service reps should know the skills for defusing customer frustrations so they can earn their business in the future, or prevent poor reviews like this. Also if I'd known they don't have AC, like mentioned in a previous review, I wouldn't have made a reservation in the first place. We like to use AC in hotels just to make the room less stuffy, even in winter. Don't stay here. go to the Fountaingrove Inn... very nice and in a nice part of town.
Details
Phone: (707) 545-8530
Address: 2777 4th St, Santa Rosa, CA 95405
Website: http://www.flamingoresort.com
More Info
- General Info
- The Flamingo Resort Hotel & Conference Center is located one hour north of San Francisco s Golden Gate Bridge. Among the hotel s special features are its extensive amount of conference space for corporate and social events, a secluded garden area with a 25-meter heated swimming pool and outdoor spa, Montecito Heights Health & Racquet Club and The Spa. In addition, the Flamingo Resort Hotel offers a variety of guest rooms, including executive suites, poolside rooms, executive and deluxe rooms, which feature practical amenities, such as in-room coffee makers, refrigerators and hair dryers. The Flamingo also provides fine dining at the Terrace Grill rated 3-stars by The Press Democrat with an American wine country theme that serves breakfast, lunch and dinner.
- Email Business
- Extra Phones
Phone: (707) 523-3003
Fax: (707) 528-1404
TollFree: (800) 848-8300
- Brands
- None
- Payment method
- master card, visa, amex, cash, discover
- Location
- Flamingo Resort Hotel
- AKA
Flamingo Conferance Resort and Spa
Flamingo Resort & Hotel
Flamingo Conference Resort & Spa
Flamingo Hotel
- Other Links
- Other Email
- Categories
People Also Viewed
- Lake Sonoma Resort Marina
106 Wikiup Dr, Santa Rosa, CA 95403
- Motel 6
2760 Cleveland Ave, Santa Rosa, CA 95403
- Morton's Warm Springs Resort
1651 Warm Springs Rd, Glen Ellen, CA 95442
- Best Western
2901 4th St, Santa Rosa, CA 95409
- Redwood Empire Rolfing SI
725 Farmers Ln Ste 12, Santa Rosa, CA 95405
- Motel 6
3145 Cleveland Ave, Santa Rosa, CA 95403
- Mountain Home Ranch Resort
3400 Mountain Home Ranch Rd, Calistoga, CA 94515
- Intimate Skin Spa
2345 4th St Ste B, Santa Rosa, CA 95404
- Redwood Inn
1670 Santa Rosa Ave, Santa Rosa, CA 95404
- Americas Best Value Inn Santa Rosa, CA
1800 Santa Rosa Ave, Santa Rosa, CA 95407