The Canine Spa

Disgusted and downright disappointed. I just picked up my dog after boarding him here for 12 days. Before dropping him off, I went in for a tour of the place & everything appeared to be in order.

I am absolutely disgusted and outraged. It took them awhile to get my dog from the back for pick-up then I was told he “had a little accident.” After getting him in the car, it was obvious he had been sitting in his own feces FOR WHO KNOWS HOW LONG. The stench was horrible and he was still covered in feces. I know for a fact that my dog only gets diarrhea like that when his food is switched and/or he doesn’t have enough water. I got him home, got him a bath, and he instantly had to go outside again because the diarrhea is so bad. Not to mention - he couldn’t scarf down enough water.

As any pet owner would do, I left specific directions of feeding HIS OWN FOOD (I brought his own food because he has issues with all other foods as previously mentioned), but we were given his bag of food back that didn’t appear to be even touched. I also assumed they were leaving water out for the dogs at all times. From reading previous reviews I’ve come to believe they just leave a water dish in the kennel but that doesn’t mean there’s water in it.

The breed of dog I have gets gunk build-up in his eyes after just a day so I asked that they would wash that out daily - I even provided washcloths (they were sent back folded and clean just as I sent them proving they didn’t use them). Otherwise it gets uncomfortable for him, sometimes painful even. When we picked him up it was clear he hadn’t had his face washed in the 12 days we left him there. He could barely see out of his eyes and the gunk was so built up it went into his eyebrows.

I have never seen my dog look at me with such sad, betrayed eyes before. And the worst part is I called several times throughout his time there asking for updates and how he’s doing. Always heard “he’s such a great dog, we just love him.”

We have a 100lb pitbull rescue. Without the help of Leslie and the staff at The Canine Spa Inc we wouldn't have been able to keep him.

I am very satisfied with The Canine Spa and definitely recommend them to anyone in the Cathedral City area.

My dog loves going to The Canine Spa. They have a great service and they treat them well. I highly recommend going there!

The facilities are always clean. I am always impressed with how well they keep the whole place. I would highly recommend them!

The owner at the Canine Spa has been wonderful. My dog loves to go there. We've been taking her there for almost 12 years now.

We've been taking both of our puppies to the Canine Spa for years. They do a great job with both their care and the grooming. I've been happy with any service we get done here.

The Canine Spa will positively be the only place I ever take my dog. I've already recommended them to many people because I've been very happy with everything.

Not only is the facility well taken care of and spotless, but the quality of service the staff provides my dog is wonderful and much appreciated.

What I like most about The Canine Spa Inc is how the staff members develop a real relationship with all the dogs. The dogs even know them on some level. The staff interact nicely with them!

The customer service aspect at The Canine Spa Inc. is just amazing. The whole staff is excellent! Very helpful and friendly. They run a wonderful doggie day care center.