Moss Bros. Chrysler Dodge Jeep Ram Moreno Valley

Worst service dept. I have dealt with. I took it in the Saturday right after Thanksgiving and they needed to get authorization for the repair and I never received a call back. When I did follow up Brian had forgot about my job. Then he said he would call me back the next day. Of course that didn't happen. So I made another appt. and after having to start all over with the process, once again it will take all day to diagnose the car then I have to bring it in again. There was no attempt to correct the situation simply I'm sorry if you can't leave it all day we can't help you. Worst customer service I have encountered and I bought the vehicle from them!!

FIZOL IS THE WORST AGENT POSSIBLE and This dealership is in fact has to be the worst managed service dept. in the country!!!



my 2012 SRTstarted to have no power engine racing would not go I was on the freeway driving so I had it towed to nearest dealer moss Chrysler Jeep in Moreno valley I live in Indio and now stuck.



and a service guy name FIZOL was able to help me. I thought at the time I explained what happened he had the driver drop it in the shop so he could get the serial number and mileage on it



he had me sign a repair order and auth. $120.00 for a diagnosis I knew was still under warranty FIZOL said does not matter we need to check it out first if it is covered you will not be responsible but we have to scan the computer for codes and go from there if a warranty issue you will not have to pay



.so ok I signed it I needed a rental again had to auth and leave my credit card imprint at enterprise

well next day FIZOL in service called me and said the trans is out we have to tear it down to find cause of failure first because it is a sealed unit we cant see what failed until we take it out and tear it down before we submit it to factory and photo graphs in so many words to be exact



.are you kidding me I buy a vehicle it is still under factory warranty the trans goes out and I might have to pay thousands of dollars . he said I am sorry sir but that is the way it works. the factory will pay for the repair and the rental once we justify it is a failed internal part its pretty much a formality but I have to do it this way because the factory is the ones who pays the bills



well go ahead well this has been there for exactly 93 days he keeps giving false promises they got ok for clutches and a drum and gaskets that was damaged now the new story is the case is scored and need oil change and brake check receipts . I don't keep my oil change receipts what does that have to do with the transmission going out now I might have to pay for a new transmission and 100 days of a rental car are you out of your mind Again they got it auth 3 mos ago now needs more now I need oil change receipts I never had a car break down on me before and this Chrysler product is the worst and moss company and I think FIZOL has the worst short attitude and does not know what he is talking about HAS NO BUSINESS WORKING WITH THE PUBLIC



I was patient all this time when he called me a week after he got auth the said need more parts STILL WORKING ON IT to find this out late last night right before they were closing and I am 60 miles away I have not slept at all no way this can be true might have to pay rental now up to over $3000.00 alone he lied to me when he did not explain need all this stuff parts and oil changes and brake checks no one there today to get over his head factory closed it is Saturday before noon worst company no phone call since he said needs more parts 3 mos ago. ok more parts I figured it is far away let them do there job to find this out beware of this auto center there is moss on every building in the auto mall stay off the 60 in M/V

Sold me a stolen car and embezzled my $5000 down payment. This place is under investigation. Do not buy from here or you will regret it.

Wayne Duarte in the service/parts department helped me a bunch. A real knowledgeable guy. Got me what I needed. Thanks!

My experience at Moss Bros. was very pleasant. I have never seen a dealership with so many friendly staff members. All smiles from everyone! It was appreciated!

I would like to say my husband an I are very happy with Mike, David, and Leo at Moss Bros. Chrysler Jeep Dodge Ram of Moreno Valley. They were all on our side from the beging and did not quit 'til we were in a safe reliable truck for ourselves, but most importantly, for our 3 kids who love the truck as much as we do. Once again, from the Navarro family, Thank you Very much to everybody at Moss Bros.

The absolute worst service I ever had... I will never ever come back for even a oil change... Service person terrible rude.... Moreno valley dodge..... No class.... It's very sad....

the quality of their work is really something to tell your friends about, not only do they do a great job on your car , but they do it right the first time.

great selection, bought a chrysler, had a great buying experience cant wait for my next pirchase

shopped around for months, wish i came here first!!

great experience, loved the dealers, very knowledgeable and know alot about the cars!!

answered all my questions thoroughly, made the buying process quick and easy, very pleasant!!

As a big fan of Jeeps and Dodges, I am quite picky about which dealership I head to when in need of anything car related. Luckily, I have stumbled upon the hugh Moss Bros dealerships and it was love at first sight.

Prices very affordable on new and used cars, great selection and great service

I love the way the sales people work here. Always a help with most situations. Nice used car selection for sure.

Excellent people to work out a deal with. Cars come at nice prices in the end, working out all the points to custom fit my needs.

No room for disappointments here. Happy with the whole thing from start to finish with them.

Seem to be set out to help. Besides an actual vehicle purchase, its nice to see they keep up with the services. A lot to look forward to.

The worst experience I ever had. After signing the purchase contract they informed me that I have to drive my new vehicle to California/Arizona borders (330 miles). Because I want to register the the vehicle in Alaska.

Dodge dealer that knows what they are doing! Calling in for the new charger dates, and they knew what it was all about. Place before was clueless on the subject and left me disappointed. 5 rating for this place.